12 Ways to Fix Westpac App Not Working on Android and iPhone
Are you encountering issues with the Westpac app that are disrupting your banking experience? Don’t worry! Because you are not alone. In this article, I have shared some methods, by following which you can easily fix the common problems of the Westpac app not working on Android or iPhone.
Why is My Westpac App Not Working Today?
If the Westpac app has suddenly stopped working, there could be several common reasons for this. Such as banking server issues, internet connection issues, outdated app version, corrupt caches, wrong login credentials, etc.
Due to the Westpac app (which is an Australian banking app) not working, users cannot access the account and face transaction issues, error code messages, notification delays, connectivity alerts, and login problems. Some common problems can be fixed by following the different methods given below.
12 Ways to Fix Westpac App Not Working on Android and iPhone
#1. Check if There’s a Westpac Server Outage
Server failure is often the main reason for disruption in banking services. If the Westpac server is experiencing downtime, not only you but also other users will be unable to log in to the Westpac app or access their account.
It is often seen that the Westpac app experiences downtime due to maintenance or technical difficulties. You can check Westpac server status by clicking on this Downdetector link ↗. If the server is down, there is nothing you can do except wait. But if the Westpac app is not working even though the server is live, then you can follow the methods given below.
#2. Force Close and Restart App
Many times we open the Westpac app on Android or iPhone, but the app does not load properly. This problem can also be fixed by force closing and restarting the app. For this, minimize the Westpac app on the phone, then go to the Recent Apps section and clear all the apps.
#3. Check Your Internet Connection
The Westpac app is an online banking app, so a strong internet connection is required to access the banking features. If internet connectivity on your phone is too slow or not working at all, you may face problems with everything from making transactions in the Westpac app to checking your account balance.
If your device is currently connected to Wi-Fi, it would be better to switch to another stronger Wi-Fi. Or you can use mobile data instead of Wi-Fi. Because sometimes the speed of a long-distance Wi-Fi network becomes very slow, in such a situation mobile internet data is very helpful.
#4. Clear Westpac App Cache (Android)
If the Westpac app keeps crashing or stuck on the loading screen, you can fix it by clearing the corrupt cache. The cache on the phone helps apps load faster. But if the cache gets corrupted, it prevents the apps from working properly. You can clear the Westpac app cache on Android and iPhone by following the steps given below.
To clear Westpac app’s corrupt cache on an Android:
- Open Settings on Your Phone.
- Navigate to Apps > See All Apps > Westpac.
- Tap on Storage & Cache.
- Tap on Clear Cache.
Also read: How to Clear All App Cache on Android at Once
#5. Offload Westpac App (iPhone)
If you are an iPhone user, then you don’t have the option to clear cache like Android. But you can easily delete outdated information from the Westpac app by using the Offload feature of the iPhone.
To do so, go to iPhone’s Settings > iPhone Storage > Westpac App > Offload App > Offload App to Confirm > Reinstall App.
#6. Restart Your Phone
A simple device restart may resolve technical issues caused by misconfiguration between the Westpac App and the phone. Restarting the phone refreshes the configuration, making the app work properly again.
To restart your Android phone; Press and hold the Power button on your phone. Then tap on Restart on the screen.
To restart the iPhone; Press Volume Up + Side or Volume Down + Side on your phone. Then drag the slider to the right to turn off your phone. Next, Press and hold the Power button until the Apple logo appears.
#7. Update the Westpac App
If you are trying to log in to the app but are stuck on the sign-in page, it could be due to an outdated version of the app. Outdated apps have some bugs or glitches, which can cause many problems.
Fortunately, app developers regularly release new updates, which fix bugs and improve performance. To update it, go to the Google Play Store for Android or the Apple App Store for iPhone and update the Westpac app.
#8. Enable Notifications for Westpac App
If Westpac app notifications and alerts are not working, there could be two reasons for it (phone is in DND mode and notifications are disabled from settings). You can enable Westpac app notifications on Android and iPhone by following the steps given below.
Here’s how to turn on notifications for Westpac app on Android:
- Open Settings on Your Phone.
- Navigate to Apps > See All Apps > Westpac.
- Tap on Notifications.
- Turn On the Toggle Next to Westpac Notifications.
Here’s how to turn on notifications for Westpac app on iPhone:
- Open Settings App on Your iPhone.
- Tap on Notifications.
- Find and Select Westpac App.
- Toggle On Next to Allow Notifications.
Also read: How to Turn Off AMBER Alerts and Emergency Alerts on iPhone
#9. Log Out and Log Back in
If your account has been logged in for a long time, most likely your login session information has been corrupted. But don’t worry. You can fix this issue by logging out of your account from the Westpac app and logging in again.
For this, open the Westpac app, then go to the menu and click on Logout. Once logged out, restart your phone. After this, open the Westpac app and log in with the help of your customer ID and password.
#10. Check Device Compatibility
Make sure your device’s operating system is up-to-date and compatible with the app. If your phone is running on an older operating system, the latest version of the Westpac app may not be supported on your device.
#11. Uninstall and Reinstall the Westpac App
Despite updating the app and clearing the cache, the Westpac app does not work properly. In this case, uninstalling the app and then reinstalling it may resolve any corrupted files causing the problem.
For this, completely delete the Westpac app from your phone and then install it from the Play Store or App Store. Then login to your account and use banking services.
#12. Contact Customer Support
If you have followed all the above steps but the Westpac app is still not working, then you will now have to contact Westpac Banking Customer Support. They can provide you with specific guidance and help you troubleshoot the problem further.
Also read: 9 Quick Ways to Fix Mobile Hotspot Keeps Turning Off on Android
I hope you have found this article very helpful. And with the help of this article, you have also fixed the problem of the Westpac app not working. If the problem still exists, then let us know by commenting below. Please share this article.
