CIT Bank App Keeps Saying ‘We are Unable to Process Your Request’

CIT Bank offers an online banking facility that customers can access through the mobile app and website. Recently, banking users have been facing the “We are unable to process your request at this time. Please try later!” error message on the app and website, which is significantly spoiling the banking experience.

If you’re facing this problem, you are not alone. Below, I have mentioned some possible causes and solutions that may help you resolve it.

What Does This CIT Bank App Error Mean, and What Causes It?

If you are seeing this error message on your screen, it means that the bank has not completed any action performed by you (like login, transfer, account opening, etc.). This is a common error message that can appear for several different reasons.

• Technical Glitches: Any technical glitch in the CIT Bank website or mobile app can cause this problem.

• Browser or App Cache: Outdated cached files in your browser or app can also cause this problem.

• Connectivity Issues: Your internet connection may be unstable or slow, which may prevent your request from reaching the bank’s server.

• Server Down: Banking services often become inaccessible when servers go down for maintenance or other reasons.

• Incorrect Login Credentials: You may have entered the wrong user ID or password. If you repeatedly enter the wrong password, sometimes the account gets temporarily locked.

• Account-Specific Issues: Sometimes there might be a problem with your specific account.

How to Fix ‘We are Unable to Process Your Request’ Error in CIT Bank App

1. Check Your Internet Connectivity

First of all, make sure that your internet connectivity is stable, and check it by opening other apps like YouTube and Facebook, etc. Many times you use public Wi-Fi, and the CIT Bank app may not work properly with public Wi-Fi because it is not secure. We suggest you use mobile internet instead of public Wi-Fi.

2. Wait a While and Try Again

Sometimes you may encounter this problem due to a temporary glitch in the CIT Bank app. In such a case, wait for a few minutes and try again. Temporary technical glitches often resolve on their own. However, while you’re waiting, try force-stopping the app and then restarting your phone.

3. Clear App or Browser Cache

Corrupted cache files can prevent an app or browser from functioning, whether it’s a mobile device or a computer. Clearing the cache of a mobile app is as easy as clearing a desktop browser’s cache. To do this, follow the steps mentioned below.

To clear CIT bank app cache on Android:

• Open Settings App on Your Phone.
• Navigate to Apps > All Apps (Manage Apps) > CIT Bank App.
• Tap on Manage Storage.
• Tap on Clear Cache.

To clear cache on Chrome browser:

• Launch the Chrome Browser on Your PC or laptop.
• Press CTRL + SHIFT + DELETE Simultaneously.
• Select Time Range, Browsing History, Cookies and Other Site Data, Cached Images and Files and then Click on Delete Data.
  

  

Note: If you can’t access the CIT Bank website, try using your browser’s Incognito or Private mode.

4. Offload CIT Bank App (iPhone)

If you’re using an iPhone, unfortunately there is no dedicated option to clear the cache. However, on an iPhone, you can delete the outdated data of the CIT Bank app by offloading it.

For this, go to iPhone’s Settings > iPhone Storage > CIT Bank App > Offload App > Offload App to Confirm > Reinstall App.

5. Verify Login Credentials

Often users repeatedly enter the wrong login credentials, and as a result, they get this error message. For this, you should make sure once that the login credentials you are entering are absolutely correct.

6. Check for CIT Back Server Status

Visit CIT Bank’s official social media pages (like Twitter/X or Facebook) or their website status page (if any) and see if there are any posts or updates related to server maintenance. If the server is down due to any reason, then you should wait until the service becomes live again.

7. Update Your CIT Bank App

An outdated app may contain bugs that disrupt banking services. However, you can update it to the latest version from the Google Play Store for Android and the Apple App Store for iPhone or iPad.

8. Contact CIT Bank Customer Support

If, despite following all the above steps, the CIT Bank app is still not working on your device, you should contact the bank customer support team. They will provide you further suggestions regarding this so that you can fix this issue if it is from your end.

Contact on: 855-462-2652 ➚